About Veterinary Medicines

Here at Love My Pet Club, we are proud to be dedicated to protecting and promoting the health and welfare of all dogs. We feel preventative healthcare is a vital part of responsible pet ownership, so we teamed up with Premier Veterinary Group plc a leading provider to the veterinary sector of preventative healthcare programmes for pets in the UK, Republic of Ireland, Denmark, the Netherlands, France, Germany and the US. Premier Veterinary Group is registered in England and Wales under company number 04313987. Registered office: New Bond House, Bond Street, Bristol, BS2 9AG

Buying authorised veterinary medicines

As a pet owner, you’ll want to be sure that the medicines you’re giving your pet are safe, effective and legal. Buying your veterinary medicines from us, a VMD-accredited internet retailer, you can be sure that: - we are a UK-based retailer and authorised to sell veterinary medicines - we only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and effective when used as directed.

About Us

We are approved by the Veterinary Medicines Directorate (VMD) for the retail supply of  NFA-VPS veterinary medicines by a veterinary surgeon. Our premises approval number is: 7279125

You can check our approval on the VMD’s website (http://www.vmd.defra.gov.uk/registers/approved-premises.aspx)

Registered Qualified Person

Our registered qualified person with responsibility for the supply of veterinary medicines classified as NFA-VPS is

Dr Claire Watson MRCVS.

You can verify that Dr Claire Watson is a veterinary surgeon by checking the RCVS’s register http://findavet.rcvs.org.uk/check-the-registers/ For more details about SQPs, click here: http://www.amtra.org.uk/sqp.html 10

Our registered business address

The owner of the business is

PREMIER VET ALLIANCE LIMITED                             

New Bond House                                                                    

Bond Street                                                                                 



Email: enquiries@lovemypetclub.co.uk

Company No. 07267818  

The Veterinary Medicines Directorate (VMD):

The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply.

The Accredited Internet Retailer Scheme (AIRS)

In 2012 the VMD set up the Accredited Internet Retailer Scheme (AIRS) in response to the public’s concerns about buying veterinary medicines online. We are accredited under the Scheme. You can learn more about the work of the VMD and AIRS by going to the following link: http://www.vmd.defra.gov.uk/giao/public.aspx

Authorisation and classification of veterinary medicines:

Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised as it will include English language labelling that it’s important that you read and understand. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats:

  • Vm 04321/4001
  • Vh 05467/4007
  • EU/1/99/099/001-001

Alternatively, the product may include a statement "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations - Exemptions for small pet animals" or similar on the label and packaging. 

There are four classifications of authorised veterinary medicines:

  1. Prescription-only Medicine – Veterinarian (abbreviated to POM-V)
  2. Prescription-only Medicine – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS)
  3. Non-Food Animal – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS)
  4. Authorised Veterinary Medicine – General Sales List (abbreviated to AVMGSL)

You can use the VMD’s Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options. Each product has a Summary of Product Characteristics (SPCs) that tells you all about the medicine. For more information visit the VMD’s Product Information Database here: http://www.vmd.defra.gov.uk/ProductInformationDatabase/ 

Prescription misuse

It is an offence to:

  1. Alter a prescription issued by a vet, pharmacist or SQP e.g.
  • change the date the prescription was signed
  • change the quantity of the product
  • include additional medicines
  1. Fraudulently produce a prescription e.g.
  • forge a prescription
  • forge the signature of a vet, pharmacist or SQP
  • send the same prescription to multiple retailers Our RQP carefully checks all prescriptions and will report suspected prescription misuse to the VMD or the police.

What to do if your pet suffers an adverse reaction:

No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely.

If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available via the link below: https://www.vmd.defra.gov.uk/adversereactionreporting/

Complaints about veterinary medicines:

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance. You can find our complaints policy in our Terms & Conditions. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD; postmaster@vmd.defra.gsi.gov.uk Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products

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